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I had a complete diary of what had gone on prior to my arriving back home so if the endor tried to pull a fast one in any way I would kno wthe difference. I appreciate the comfort of knowing that no one can infiltrate our home or even come to the front door without our knowledge. We have found the equipment to be very reliable and the app exceptionally easy to use. I think the equipment is very nice, the pad in the kitchen is very state of the art and it provides a lot of information.
The outcome I have received from Guardian protection plan is not good @all because you can't talk with a live person only automatic service. I think that Guardian protection plan should be suite for the scam that they have going on. This review was chosen algorithmically as the most valued customer feedback.
Guardian Protection Home Security Review
Log in to your Guardian Protection customer care account and click the “System Info” section on the left side of the page. Essential — Includes all standard features plus home automation and HD video doorbells. Every Guardian Protection installation expert has signed off on an average of 287 security system installations before graduating the training course.
This time, after many aggravating phone calls , they finally worked with me and had a technician come out to replace the doorbell which got shorted because of the bad Transformer. I was informed that this visit would be free because it is under a year and it is covered under the warranty. Today, October 13th, 2022, I was informed that I have a $75 balance on my account from a co-payment for the technician appointment. This was not explained to me prior to the technician coming out, instead they told me the visit would be at no charge. The equipment is very good; everything works flawlessly.
Life Safety
Guardian values every opportunity to research and resolve our customers’ issue. Our customer has expressed the desire to be released from his current monitoring agreement that is still billing for his former home. He stated he was released from the agreement when the new owners moved into the home and signed up with Guardian. Our customer is asking to be refunded for payments made for the continued billing of the agreement because he is not in an agreement. Thank you for being a Guardian Protection customer, Cynthia. We appreciate your business and feedback, it will help us improve the consumer experience.
We have been with quite a few different companies before coming to Guardian Protections. The last one of which could have done some very horrible harm. Our fire alarm went off and the monitoring company never called the fire company. I am hearing impaired and was sound asleep when the oven caught fire and the kitchen was full of smoke.
7 professional monitoring
While our customer did have her doorbell transformer upgraded, Guardian’s liaison noted there was still an issue with the connectivity of her video doorbell with her internet router. Our customer had time to troubleshoot the connectivity issue. She was able to move her router to another location in her home where the signally gain was remarkable and should improve the performance of her video doorbell . We truly hope all issues with the video doorbell have now been resolved and the moving of her router did not impact the performance of other wi-fi devices in her home.
This company must be sinking fast, and integrity and truthfulness drowned first. Of course, there are some complaints about Guardian Protection’s equipment and alarm response times. Equipment complaints include issues with motion detection sensitivity on security cameras. Our customer has expressed dissatisfaction with learning she had signed a 60-month agreement with Guardian when she purchased the home and activated services.
I know the service is good, he gave me the pros and cons, and he really was very good about explaining how good his company is in comparison to other companies so I was sold on that. They are very customer service oriented, they understood my needs and they took care of them. They showed a willingness to help me and took care of me and I appreciate that even though it takes a long time to get on it, once you do, they take care of their business. I just wish they would come down a little with the price. In September of 2001, we notified Guardian Protection we were moving to a new address.
Up until now they've been there for whatever I need. The people that I first contacted to get more information were great. The guy that did the installation was very professional and very friendly.
The camera that they give you is awesome and I like all the other devices and equipment that come with the system. I also love that you can have it all on your phone and you can check on it, even when you're not at home. They were really quick to call me and make sure that it was me. I know I'm secure and that if something were to happen they will call me immediately and help me.
None of the other ones had that many details about their equipment or anything, but Guardian gave me a bit more than that. So far they have always been quick to answer and respond to us, we haven't had any issues or concerns with them. They are easy to get to and I can always ask a technician on the phone or online if I have any questions.
Guardian has offered to accept one final payment in the amount of $172.28 to pay off the Early Termination Fee and fully settle his account. Our customer is currently considering this offer. After looking into it I thought it would be a good service and since they had a promotion I just went ahead and signed up for it.
These installers also evaluate your property for weak security spots or areas of concern. Our customer has asked to cancel the services without the need to pay a cancelation fee. Guardian Protection has a great customer service team. They are usually very helpful and are quick to respond to your questions. We haven't had any problems with any of the security equipment at all and we've had them for years. I think their different protection plans are really good.
DIY or Professional Installation
The company has even gone as far as to create a Kid’s Safety Activity Book to help inform children on current health safety guidelines during the pandemic. Guardian Protection has made a point to reassure current and future customers that it is following current health guidelines from leading government and health authorities when it comes to COVID-19.
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